Frequent Ask Questions
Product related
Why do I need a tailored-size travel pillow instead of a generic one?
The problem with traditional "one-size-fits-all" travel pillows is that they fail to offer proper neck support and often push your head into awkward positions. Our tailored sizing provides personalized comfort and targeted support exactly where you need it, entirely eliminating the awkward over-bulkiness of standard pillows. To find your exact match, you can use our Find Your Fit guide.
How do I wash and care for my travel pillow?
Keeping your pillow fresh is simple:
- Unzip and remove the outer cover.
- Machine wash the cover on a cold, gentle cycle with mild detergent.
- Tumble dry on low or air dry.
- Do not put the memory foam core in the washing machine. If the foam needs cleaning, gently spot-treat it with a damp cloth and let it air dry completely.
What to do when first received travel pillow?
Before first use it is recommended to let the pillow sit for 24-72 hours to remove any possible smells and return to original form.
Can I wash the memory foam?
We do not recommend washing memory foam with water. If cleaning is necessary, please use a damp cloth to wipe the surface.
Orders and Shipping related
When will the orders be shipped?
All orders will be processed within 48 hours before shipping out.
What is the delivery time?
It usually takes between 3-6 days.
Can I cancel my order?
If for any reason you would like to cancel the order, please reach out to us as soon as possible. Once the order has been processed by our warehouse it will not be possible.
However, you can still return back to us for refund once you have shipped back the product to us.
Why the tracking code is not working?
It usually takes a few days for the carrier to update the tracking status. Rest assured that once you received the tracking code, your package is ready on the way.
Any other questions?
Feel free to reach out to us! We're always glad to assist you.